| Nortel
BCM 50 phone system |
| For up to 50 users |
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Business
Communications Manager 50 (BCM 50) is an all-in-one, affordable
platform for converged voice and data communications; ideal
for small to medium businesses with 3 to 50 users.
The Nortel BCM 50 provides advanced capabilities such as robust
telephony features, voice messaging, (including the ability
to forward voice, fax or text messages to the most popular
mobile devices) unified messaging, IP networking, Internet
access, contact centers, mobility solutions and IP telephony.
With an easy-to-use and highly flexible architecture, the
BCM 50 enables small sites to benefit from convergence capabilities
that were previously only available to much larger organizations.
Key Points:
- Simple to use, install, and maintain
- Simultaneous support for digital and IP telephones
- Full support for remote IP working
- Built-in auto-attendant and voicemail
- Built in unified communications suite
- Built in conferencing
- Built in call centre suite and reporting
- Wide range of advanced features
- Direct upgrade path from Meridian Norstar systems
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BCM 50 main unit |
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Features
& Benefits
The Business Communication Manager 50 comes pre-loaded with
hundreds of features and a full suite of applications. As
your business grows and its needs evolve, you can activate
more capabilities just by purchasing a license key code. |
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Voice messaging and Message Forwarding:
a must for employees on the go
Even if employees aren't there to answer the phone, they can
still get the message. With 100 hours of storage callers can
leave information in a mailbox for selected users, departments
or groups of users. Employees can record personalized greetings
and enjoy anywhere-anytime password-protected access to their
messages marked with calling line ID, time and date of the
call and priority level. With Message Forwarding, voice, fax
or text messages can be forwarded to the most popular mobile
devices - keeping employees connected wherever they go. |
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Unified messaging for simplified
and efficient communications
BCM50 consolidates voice, fax and email messages onto users'
PCs, laptops or PDAs, managing them through one standard application
such as Microsoft Outlook or Exchange. Important messages
are sent and received regardless of device - a real time saver
and productivity booster. |
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Automated attendant to ensure
calls get answered
This always-on-duty "administrative assistant" answers
calls to your business with personalized greetings and menu
options -- routing calls to the right people, departments
or voice mailboxes. Provisioning less overhead for staff and
satisfied customers. |
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Integrated Intelligent Contact
Center to provide better customer service
Contact center functionality enables you to fine-tune and
increase the efficiency of your business; with up to 50 agents
and 30 skill-sets, as well as support for advanced reporting
capabilities. Create an order desk or reservations department
with incoming calls that can be distributed among designated
employees. |
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Advanced Paging Productivity
Pack for sophisticated paging and text-messaging capabilities
The Advanced Paging Productivity Pack (APP Pack) is a suite
of advanced applications designed to increase employee productivity,
improve customer service and streamline business processes
- virtually anywhere paging and text-messaging are used. Features
include One Button Paging and Text Messaging, Customer Assistance
Paging and Scheduled Announcements. |
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Ad-hoc conferencing to take care
of business quickly
Simply and efficiently initiate a teleconference call with
up to 18 simultaneous participants on the spur of the moment,
without the need for a conference operator or service. |
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Meet-Me Conferencing to make
meetings easy, secure and productive
This easy-to-use functionality allows parties to establish
a teleconference by calling in to a specified telephone number
and extension at an agreed-upon time. Meet-me Conferencing
is ideal for larger conferences especially those involving
outside suppliers or customers. |
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Computer Telephony Integration
(CTI)
Simple to activate, set up and manage, CTI enables you to
use third-party, PC-based applications to control telephone
services, such as a click-to-call company directory or automatic
screen "pops" of a customer's account status alongside
a customer's call. |
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Remote access over the Internet
to ensure everyone's connected
BCM50 supports up to 10 simultaneous remote worker sessions
that enable authorized users secure access to the company's
voice and data communications network - from anywhere a high-speed
connection is available. |
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Mobility options to keep employees
accessible and connected
Whether your employees are in the office, nearby or even traveling,
BCM50 has a full suite of mobility offerings to choose from
including digital and IP wireless handsets or even PDA and
PC-based soft-clients. Regardless of location, your employees
can stay connected to customers and each other. |
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Flexible Reporting Capabilities
Choose the reporting capabilities that work best for your
business. Basic or advanced reporting versions allow you to
customize and optimize call flow the way you want; resulting
in improved customer service, increased employee productivity
and cost savings. |
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| Downloads |
| Right click and choose 'save target
as' |
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