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Call management
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Call management is one of
the most cost effective business systems that any company can buy
today. Through cost savings on telephone calls, improved customer
service, and more effective telephone usage, the aioffice
call management system, offered by NTE can show return on investment
within three months. No business should be without one.
The aioffice call management system allows for the
automation of most tasks, minimising the management overhead but
maximising its effective usage in every organisation. |
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User friendly web
interface
Features include unlimited user configuration, a comprehensive
range of graphical reports, user definable filters and live
presentation of call statistics. |
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Simple to run software
The full range of reporting tools are easy to set up and run
with minimal training. Reports can include live data with
a range of formats available for exceptional call notification
alarms (subject to SMDR output from switch) |
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Report customisation
and automatic delivery
A full range of selection and sort criteria are available
for each report, allowing the user to tailor reports to corporate
or individual needs. Once configured a report can be set to
run automatically at predefined intervals and delivered to
each user by email. |
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Full range of report
information and formats.
A comprehensive range of Cost, Response, Traffic and Account
Code reports can be viewed in either Summary, Itemised Calls
or Departmental/Group formats. Easy to read, clear and concise
they also have a graphical display option. |
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Management features:
- Modern and intuitive user interface
- Remote access using the user friendly web interface with standalone
web server for simple installation.
- Comprehensive range of reports including Cost, Response, Traffic
and Account Codes in PDF, HTML, CSV and print formats.
- Large range of selection criteria to allow reports to be customised
to meet individual or corporate needs
- Powerful report scheduler that allows automated delivery of
reports by email to selected users.
- Real-time monitor that displays calls in itemised and graphical
format.
- Exceptional calls alarm system identifies and sends notification
via screen popup, email or SMS to highlight call (subject to SMDR
output from switch).
- Collection of CILE/SMDR information by IP across your LAN, serial
connection to traditional switches, by CSV import or by ODBC connection
to a switch call database.
- Full range of Carrier Costing Tables with regular updates.
- All reports can be previewed n screen with zoom and page search
facilities allowing quick review of the largest reports.
- Each extension can be named and placed into Departmental/Groups.
Groups can then become part of other Groups to create a Group
Hierarchy. Reports can then be chosen which will use the Group
Hierarchy to present Summary or Itemised Call Information.
- Account Reports allow for Call Cost Uplift and Professional
Charges.
- Full Helpdesk support, with the option of 24-report cover on
request
- Full installation package included
- Compatible with Windows XP Pro, Windows 2000, 2003 and Vista
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How does it work?
The ai office call management system is a software application
which simply takes data from your telephone system and allows
you to run reports on that data via an associated PC. The availablity
of data for reports is always subject to the quality of data output
by your telephone system, but the ai office works
beautifully with the range of Nortel
communications system offered by NTE.
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We can show you how
NTE Limited can provide a free demonstration of the power of ai
office call management software. Or you can view a demonstration
here.
In addition, take up our offer of a free technical audit and we
can develop a clear picture of precisely what you require from
a call management solution, with clear recommendations for your
business.
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| Downloads |
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See also Nortel
phone systems
See also call
recording solutions
Call us today on 0845 034 6611 or email |
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