Call recording

The ProVoice call recording solution is the ultimate in professional voice recording. ProVoice is for every type of enterprise, institute or organisation needing a facility to record, store and monitor voice telephone calls.

ProVoice is the most feature rich Voice Recording and Monitoring solution available on the market. It can use your corporate LAN, Client/Server structure to its full extent, or it does the job as a stand-alone system in a very efficient manner.

ProVoice is a modular, flexible Windows based voice recorder, live monitoring and archiving system. Besides being fully prepared for all your current and future needs, it also offers you a superior voice recording quality and huge recording capacity. It is the most cost effective voice recording solution available on the market today.

Scalable
You will have a large choice of system configurations, ranging from just a low-cost-4-line mini tower system up to the recording and monitoring facility of 256 lines per industrial 19" Rack Mount ProVoice system. There is no limit to the number of ProVoice systems and telephone lines which can be used per site, since they can all be linked and accessed through your LAN.

User-friendly
System users and system administrators will enjoy the user-friendly operation and configuration of the ProVoice system. LAN or WAN based searching, Playback, Monitoring facilities are made available to authorised personnel.

You will instantly find what you are looking for:
- Call Centre Recording-Logging and Monitoring
- Quality and Service assurance
- Verbal Transaction Recording
- Agent Training and Efficiency improvements
- Follow-up information
- Financial and Stock dealing
- Telephone order applications

Management features:
- Analogue or Digital (BRI/PRI-ISDN/DASS2) multi-channel Voice recording and logging
- 4 up to 256 ports per system
- Unlimited multi-system expansion
- Superior Voice recording quality
- Storage at 64, 36 and 8kbits/s
- Encrypted and access secured Voice file storage and playback
- Export to MP3
- Fully configurable Recording parameters
- Automatic labelling of time, date, call duration, dialled and identified telephone numbers.
- Built-in phone book with import facility for your relational database
- Local and/or LAN/WAN Call playback and monitoring
- Advanced user, Application and Security/Access management
- Automatic multiple Hard Disk content and capacity management

User Features:
- Extensive search, filter and storage marking capabilities, call archiving option for Voice Recording Warehousing and Archive Management / Retrieval
- ProVoice API for customised client tools
- Selective deletion by port, extension number, CLI or DDI
- Real time call flagging
- Extensive alarm features for fault tolerance using sound and email
- Extension capture via PABX SMDR integration
- Workstation remote client tools
- Best voice and sound quality available in the industry
- Open software structure for customised LAN integrated applications
- Mixed analogue/digital ISDN configurations
- CLI/DDI enriched Call Detail Records
- Secure, encrypted recording storage and VOIP streaming for remote users.

We can show you how
NTE Limited can provide a free demonstration of the power of Provoice call recording solutions.

In addition, take up our offer of a free technical audit and we can develop a clear picture of precisely what you require from a call recording solution with recommendations.

See also Nortel phone systems

See also call management solutions

Call us today on 0845 034 6611 or email