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Customer Support
NTE have designed a package of products
and services that offer our customers a single supplier for
every aspect of their communications infrastructure, allowing
your business to benefit from simplified support and billing.
Our products are carefully selected
to offer outstanding technical capability and great value
for money - and because we are your one stop communications
supplier, you only have one number to call for help.
We aim to provide a first class service
that delivers real benefits to your business. All installations
are backed by a free one-year maintenance contract and for
systems over 12 months old we offer a range of maintenance
packages to ensure that your business always has ongoing support.
Call us on 0845 034 6600 or
email
us directly.
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Installation
NTE will handle every
aspect of your communications installation, from the ordering
and provisioning of your telephone lines and broadband,
to building cabling and the installation of your chosen
communication system.
Every installation has an appointed project manager, to
act as your single point of contact. Your project manager
will work with your business to plan and carry out your
installation to the highest standards, with minimum disruption
to your business. All installations are carried out by
our team of experienced and accredited provisioning and
engineering teams. |
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Training
NTE understand the vital importance
of winning staff confidence in any new business system.
User training is included in every installation we undertake
and it is designed to deliver your business objectives and
ensure that your employees fully understand the potential
of new technology to improve efficiency and service levels
in your business.
All NTE trainers are
highly skilled professionals with a sound knowledge of system
functionality and the technology's application in different
business scenarios, enabling us to provide a training solution
that is exactly tailored to meet your business needs.
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Maintenance
To ensure that the support continues
long after the installation date we provide a free 12-month
standard maintenance contract with every new system installation.
For systems over 12 months old we offer two support packages
designed to provide exactly the right level of support for
your business.
Standard maintenance contract
This contract provides engineering support and spare parts
for system hardware faults, during the hours of 9:00am to
5:00pm, weekdays (excluding public holidays).
Premium maintenance contract
We also offer a premium service, which
operates 24/7 for customers who need the highest levels of
ongoing service and support. We can bespoke this service to
suit your particular business needs, please speak to one of
advisors for more information.
For those customers who do not have
maintenance with NTE please just give us a call and we can
arrange for an engineers visit on a per hour call out basis.
In addition, remote programming changes are available for
all customers for a small 'on-off' charge.
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Technical support
If you should experience a problem you
can rest assured that your business is in safe hands.
We have large stocks of spare parts
inhouse and can offer your business a diverse range of support
services, including remote diagnostics, field service and
component repair. All support calls are answered and logged
on our Service Desk and managed by accredited and experienced
personnel. In many cases, we can solve your problem immediately,
over the phone. If your problem is more complex then we can
send an engineer to site.
We will keep you informed of progress,
every step of the way. The logged fault/query is only cleared
when you the customer are completely satisfied.
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Project Management
To complement these engineering services,
NTE offers full project management services to our customers.
We have provided project management to thousands of customer
roll-outs of IP telephony, from SMEs to large corporates. Your
business can be safe in the knowledge that NTE will be there
to help them throughout the deployment process. |
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Healthcheck
Our communications healthcheck combines
a technical audit with a detailed phone bill analysis to identify
those areas where we can improve your communications strategy
and save your business money. Combining both audits delivers
a roadmap for your business with a complete RoI proposition.
Technical audit capabilities: NTE
can provide a full range of technical audit capabilities to
ensure that you know precisely what you have in your estate
and what upgrades are necessary to support next generation
services.
Phone bill audit: Using a copy
of your latest telephone bill our network specialists will
provide a detailed call comparison report, indicating where
NTE can save your business money. In up to 95% of cases we
can make our customers savings, sometimes those savings can
be up to 45% on your current spend. Simply fax a copy of your
latest itemised phone bill to 0845 034 6601
It's a completely free service, there
are no catches and you are under no obligation to accept our
recommendations once we send them to you.
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Call us now on
0845 034 6622 or email
for more information and advice
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NTE Limited,
1 Faraday Road, Peterlee, Co Durham, SR8 5AP. Registered in
England no. 3451873
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